Every company says it has the best people. You should meet ours. Our people are at the heart of our business traveler services, well-trained professionals in the travel industry. And of course, they’re friendly too!
CWT’s travel counselors go beyond simply making reservations to take a consultative approach to service that helps solve your business travelers’ problems. Each of our travel counselors is committed and empowered to get the job done and take care of your employees’ needs, whether they are taking a phone reservation or assisting with an online booking.
Our staff members behind the scenes are just as passionate and committed to supporting amazing traveler service as those on the front line. Moreover, our quality assurance processes and customer service culture help us continually meet your company’s evolving travel management needs and satisfy your employees.
CWT’s global traveler services team helps you manage your travel program across geographies, no matter how complex. When we established a truly global traveler services organization more than a decade ago, we blazed a trail that others could only follow. With a proven track record of success in all regions, you and your employees benefit from our experience implementing and providing business traveler services for companies of nearly all sizes and locations.
Our organizational structure and leadership support global consistency in operations, service delivery and processes so that your employees receive high-quality service and information, no matter how they interact with us—online, offline or on mobile. Our knowledge of local nuances and geography enhance our ability to look after your employees locally, supporting them through multilingual business traveler service, market leadership, and regional expertise and resources.
With flexible service configuration options, you can maximize your travel program’s performance while giving your employees access to CWT travel counselors. Our wholly owned 24-hour service network can provide your travelers and travel arrangers with the service they need on weekends, on holidays or after hours—even when it isn’t an emergency. Our 24/7 business traveler services team supports local language and content needs to help you keep your employees happy.
CWT’s technology facilitates reliable, precise traveler service while delivering personalization, data accuracy, streamlined processes and more. Deployed in all regions, our traveler service technology tools provide seamless integration—from caller recognition and traveler profiles through travel policy, booking and ticketing—to enhance the traveler experience.
A single, configurable global database helps ensure immediate and simultaneous deployment of any travel policy changes. The database also powers CWT’s proprietary counselor desktop enabling our travel counselors to capture all required information and follow your travel policy. Travel policy integration at point of sale helps your employees stay compliant, and helping your company save money. Our traveler services technology also gives our counselors valuable, integrated content applicable to your program and drives workflow accuracy.
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